ri777 Privacy Policy

This Privacy Policy ("Policy") applies to users of the ri777 platform. By visiting or using this website, you agree to the terms of this Policy. ri777 operates as a reliable and safe online entertainment platform for players in Bangladesh, and we are firmly committed to ensuring the complete privacy of your personal information. Please read this Policy carefully and contact our support team if you have any questions.

1. Definitions and Applicability

The meanings of some important terms used in this Policy are given below:

• "We" / "ri777" — The ri777 platform and its operating entity.
• "User" / "You" — Any person who uses the ri777 website or services.
• "Personal Information" — Any information that can directly or indirectly identify a person, such as name, email address, phone number, financial information, and so on.
• "Platform" — The ri777 website, applications, and related services.

This Policy applies to all users of the ri777 platform, whether they are registered members or not. By using the platform, you acknowledge that you have read and understood this Privacy Policy.

2. What Information We Collect

ri777 collects information from users for various purposes. The types of information collected are described in detail below:

2.1 Registration and Account Information

When you open an account, we collect the following information from you:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT / Taka)

2.2 Identity Verification Information

For processing financial transactions and preventing fraud, we may sometimes need the following documents:

• National ID card (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account)

2.3 Financial Information

For deposits and withdrawals, your payment method details are collected, such as bKash, Nagad, Rocket, or Upay account numbers and bank transfer details. Full account numbers or PINs are never stored.

2.4 Usage Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Login and logout times
• Betting history and gaming activity
• Session duration and page visit patterns

2.5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to help improve your browsing experience. You can change your browser settings to delete or disable cookies, though this may limit some services.

3. Purpose of Using Information

ri777 uses the collected information for the following legitimate purposes:

• Account Management: To ensure registration, login, and account security.
• Service Delivery: To provide gaming, betting, and other platform features.
• Payment Processing: To securely complete deposits and withdrawals.
• Identity and Age Verification: To comply with the 21+ age restriction and prevent fraud.
• Customer Service: To respond to your enquiries and complaints.
• Promotional Communications: To inform you about bonuses, offers, and updates (you may unsubscribe at any time).
• Fraud Prevention and Security: To detect and prevent suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyse user experience and improve the platform.

We do not sell your personal information to third parties or share it without authorisation for commercial purposes.

4. Information Sharing and Disclosure

ri777 may share your information in the following limited circumstances:

4.1 Third-Party Service Providers

We work with trusted third parties for payment processing, identity verification, and technical services. These parties may only use the information for the purposes we direct, and confidentiality agreements are in place with them.

4.2 Legal Requirements

We may disclose necessary information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases we will endeavour to provide the minimum information possible.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify you in a timely manner before any such change.

4.4 Protective Purposes

Information may be disclosed as necessary to protect the rights, property, or safety of ri777 or our users, particularly in cases of fraud or other unlawful activity.

5. Data Protection and Security

ri777 implements industry-standard security measures to protect your information:

• SSL Encryption: All data transmission on the website is protected by SSL/TLS encryption.
• Data Encryption: Strong encryption algorithms are used when storing sensitive information.
• Access Controls: Only authorised staff have access to user information, and they are bound by strict confidentiality agreements.
• Security Monitoring: Our systems are monitored around the clock to detect suspicious activity.
• Regular Audits: Our security measures are regularly evaluated and updated.

While we strive to ensure the highest level of security, no internet-based service is 100% secure. You are advised to keep your account password confidential and not to log in from unfamiliar devices.

6. Data Retention Period

ri777 retains your information only for as long as necessary:

• Active Accounts: Necessary information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period for legal obligations and fraud prevention.
• Financial Transaction Records: Retained for the period required by applicable financial regulations.
• Marketing Data: Once you unsubscribe, your information is immediately stopped from being used for marketing purposes.

7. User Rights

As a user of ri777, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information ri777 holds about you and receive a copy of it.

7.2 Right to Correction

If your information contains any errors or is incomplete, contact our support team to have it corrected. You may also update some information yourself in your account profile.

7.3 Right to Deletion

In certain circumstances you may request deletion of your information. However, it may not always be possible to delete all information due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. To unsubscribe from promotional emails, use the "Unsubscribe" link at the bottom of the email.

7.5 Right to Data Portability

You may request your information in a common, machine-readable format.

To exercise any of the above rights, send an email to [email protected] or contact us via 24/7 live chat. We will respond to your request as quickly as possible.

8. Protection of Minors

ri777 is strictly not intended for anyone under the age of 21. We do not knowingly collect information from minors. An age verification process is applied at the time of registration.

If we are informed that a minor has mistakenly created an account, that account and the associated information will be deleted immediately.

9. Third-Party Websites and Services

The ri777 platform may use software from third-party game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These providers may have their own privacy policies, for which ri777 is not responsible.

If you follow a third-party link through our site, the privacy policy of that site will apply. You are advised to read the relevant policy before sharing personal information.

10. International Data Transfers

Although ri777 serves users based in Bangladesh, our servers and technical infrastructure may be located in various countries. Security and privacy are ensured for any international data transfers.

For data transfers, we follow specific contractual safeguards and applicable legal frameworks so that your information receives the same level of protection everywhere.

11. Policy Changes

ri777 reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• Displaying a special notice on the website
• Direct communication to your registered email
• Requesting acknowledgement of the updated policy at login

If you continue using the platform after changes have been made, you will be considered to have agreed to the updated policy. You are advised to review this page regularly.

12. Dispute Resolution

Any dispute or complaint related to this Privacy Policy will first be addressed through our support team. Our goal is always to resolve issues through discussion and cooperation.

We take any privacy-related concern seriously and are committed to resolving it as quickly and effectively as possible.

13. Contact and Support

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following: